Webinar URL: http://bpm.acrobat.com/acm0303

Slides: http://www.wfmc.org/index.php?option=com_docman&task=doc_download&gid=465&Itemid=72

Recording: http://www.wfmc.org/index.php?option=com_docman&task=doc_download&gid=466&Itemid=72

• Adaptive Case Management
• http://bpm.acrobat.com/acm0303

March 3rd, 1:00pm Eastern

Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement. In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living. - Peter F Drucker

Presented by leaders of the Workflow Management Coalition (WFMC) this webinar will show how Case Management supports Knowledge Work. Knowledge work accounts for 25% to 50% of all work, and the percentage is growing. Knowledge workers are typically the most highly paid members of any organization, including highly trained professionals and executives. That is why management sage Peter Drucker cited knowledge worker productivity as the highest priority for management in the 21st century.

Process technologies such as workflow and BPM have delivered well-proven ROI when the process is predictable and repeatable. In contrast, knowledge work involves processes where goals and certain tasks are well established, yet the exact sequences of these varies from with each case. These processes are not nearly predictable as those found with traditional applications of BPM and workflow, but the need for achieving productivity in knowledge work has never been greater.

For example, the course of treatments for a patient are not predictable at the time of admission to a hospital, but testing and treatment has to begin without a fixed plan. The course of court case is not predictable, but it is still very important that everything is prosecuted correctly. Negotiations as specialized as the Strategic Arms Reduction Treaty, or as common as the merger of two companies, all are examples of goal-driven processes where the specific paths to completeness are not predictable at any detailed level.

A promising solution for achieving productivity in the goal-driven processes of knowledge work can be found in new approach called "Adaptive Case Management" which is a combination of traditional Case Management, with strong Process and Analytics capabilities.

This fast-paced, highly informative webinar will illustrate how Adaptive Case Management offers a fundamentally different approach from BPM to supporting organizational work. Outlined will be the basic elements of Adaptive Case Management, and how such technology supports the unpredictable processes of knowledge work.

Agenda:

• The Role of Process Management in Knowledge Worker Productivity
• Understanding the Components of Adaptive Case Management
• The Data Modeling Challenge within Goal-Driven, Dynamic Processes
• Applying Adaptive Case Management to Innovation
• Future Directions and Current Options for Managing Goal-Driven Processes