A Book on "How Adaptive Case Management Will Revolutionize the Way Knowledge Workers Get Things Done"

-- Now Available on Amazon --

Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement. In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living. - Peter F Drucker

The facilitation of the knowledge workers and knowledge work, what is increasingly known as “Case Management,” represents the next imperative in office automation. The desire to facilitate work within the workplace is not new, yet recent advances in Information Technology make the management of unpredictable circumstances now a practical reality. Over the course of the past few months there has been a groundswell of interest in a more flexible, dynamic approach to supporting work. Here are examples of what recognized experts have recently written on the topic:

Advancing to support more knowledge work is the goal that many organizations, thus there is a new swell of activity around unstructured processes. - Gartner VP of Research, Jim Sinur, Jan 2009

I think a sea change is coming in the process world. - Forrester Research Vice President, Connie Moore, July 2009

The sea of change Connie Moore refers to toward technology which is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. For executives and managers of knowledge workers, Mastering the Unpredictable will:

• Explain the need, and why previous trends don't meet the need
• Explain the current technology gap, and the new technology that is coming to fill the gap
• Lay out the options have at their disposal to increase efficiency of their organization
• Equip them to best take advantage of this evolving trend

Foreword

Connie Moore, Vice President of Research for Forrester, and noted commentary on dynamic and adaptive approaches, has agreed to do the Foreword for the book.

Authors

Here is a list of the Authors involved

• Keith D Swenson
• Nathaniel Palmer
• Jacob P Ukelson
• Tom Shepherd
• John T Matthias
• Max J Pucher
• Dana Khoyi
• David Hollingsworth
• Frank Michael Kraft
• Henk de Man
• Dermot McCauley
• Caffrey Lee

• Adaptive Case Management
• 2009 Nov Thought Leader Summit
• ACM Webinar March 2010
• Mastering the Unpredictable
• Promotion of Mastering the Unpredictable

“Mastering the Unpredictable shows how process technology can become mainstream: the means to manage the majority of work in enterprises. Adaptive case management provides the opportunity to manage knowledge-intensive environments in smarter ways. This book is right in suggesting how companies can improve their performance in development and delivery of new products and services, as well as in transforming and continuously innovating their business operations. Adaptive case management is a must for companies that seek better performance and more sustainable results of their business innovation endeavors.”

- R. Lemuel Lasher, President, Global Business Solutions Group (GBS) & Chief Innovation Officer, CSC

“Complexity of modern enterprise requires methods and techniques that address the challenge without trivialization. Adaptive Case Management provides complete and high-fidelity representation of collaborative business processes spanning social networks and globally dispersed computing assets. It is a must have tool in the arsenal of any enterprise architecture team aspiring to master global value chain transformation.”

- Vasco Drecun, Director, PLM Consulting, Siemens IT Solutions and Services

"The biggest challenge for business today in recovering from current economic downturn is to support and make best use of the knowledge work within their organizations. Mastering the Unpredictable lays out detailed tools and techniques that will allow forward thinking managers to take knowledge workers to the next level of productivity and gain an edge on competition."

- Ryosuke Mori, Executive Vice President, Platform Products, Fujitsu America

• http://aleph0.clarku.edu/~djoyce/julia/juliagen.html
• too small: http://facstaff.unca.edu/mcmcclur/java/Julia/
• window: no gray http://dotnet.jku.at/applications/course03/Braune/
• nice explorer: http://web.mac.com/badgerboots/maths/julia/index.html

one I found

go to http://www.easyfractalgenerator.com/julia-set-generator.aspx
x = -0.79543
y = 0.17308
color: far left white, second box white, third cyan, fourth box blue

Final write up

Here is a blog entry: Generating Chaos which describes the whole journey.

This page hold information to help authors collaborate on a book about Adaptive Case Management. Most of this information is in the "Member Content" space. Members of this page are potential authors of the book.