Last edited by Keith Swenson 2/11/2010 (Effective date 2/11/2010)

-- Coming Soon! --

Mastering The Unpredictable

Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement. In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living. - Peter F Drucker

The facilitation of the knowledge workers and knowledge work, what is increasingly known as “Case Management,” represents the next imperative in office automation. The desire to facilitate work within the workplace is not new, yet recent advances in Information Technology make the management of unpredictable circumstances now a practical reality. Over the course of the past few months there has been a groundswell of interest in a more flexible, dynamic approach to supporting work. Here are examples of what recognized experts have have recently written on the topic:

Advancing to support more knowledge work is the goal that many organizations, thus there is a new swell of activity around unstructured processes. - Gartner VP of Research, Jim Sinur, Jan 2009

I think a sea change is coming in the process world. - Forrester Research Vice President, Connie Moore, July 2009

The sea of change Connie Moore refers to toward technology which is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. For executives and managers of knowledge workers, Mastering the Unpredictable will:

• Explain the need, and why previous trends don't meet the need
• Explain the current technology gap, and the new technology that is coming to fill the gap
• Lay out the options have at their disposal to increase efficiency of their organization
• Equip them to best take advantage of this evolving trend